I'm sorry? Did I miss something?
Isn't that why I'm here?
To get a new license...right?
I gave her my information again, took another picture, and waited for her to finish.
There were no problems with this interaction. The woman was pleasant enough and I got my license. I was simply puzzled by the seeming lack of willingness to be helpful. If I asked for a new license, doesn't it make sense that's what I expect to get?